Voices of
Customer Experience

Conversation at the intersection of customer experience, marketing, behavioral science, and technology.

Scientific Data Analysis and the Death of Predictive Analytics
S09 Ep10 – Peter Shafer

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Season 9

Scientific Data Analysis and the Death of Predictive Analytics: Peter Shafer

Mary Drumond

Jul 11, 2022

Season 9

Where Conversion Rate Optimization Meets Human Behavior: AJ Davis

Mary Drumond

Jun 27, 2022

Season 9

Voice of the Customer – The Not-So-Secret Weapon of the Customer-Centric: Marilyn Mead

Mary Drumond

Jun 13, 2022

Season 9

Crushing the Competition With Service; CX For Small Businesses: Hank Ebeling

Mary Drumond

May 31, 2022

Season 9

Even B2B Storytelling Is Made For People: Crystal Garrett

Mary Drumond

May 16, 2022

Season 9

How Digitizing and Decentralizing Creates Great Customer Experiences: Jonathan Shroyer

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May 2, 2022

Season 9

Keeping Up with Changing Customer Expectations in Hospitality // CX In Context

Mary Drumond

Apr 26, 2022

Season 9

Lessons From Legendary Companies In The Hospitality Industry: Alec Dalton

Mary Drumond

Apr 18, 2022

Season 9

Human Experience: Why Love Should be Part of Your Office Culture // CX In Context

Mary Drumond

Apr 12, 2022

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Voices of
Customer Experience

Latest Episodes

Scientific Data Analysis and the Death of Predictive Analytics: Peter Shafer

Where Conversion Rate Optimization Meets Human Behavior: AJ Davis

Voice of the Customer – The Not-So-Secret Weapon of the Customer-Centric: Marilyn Mead

Crushing the Competition With Service; CX For Small Businesses: Hank Ebeling

Even B2B Storytelling Is Made For People: Crystal Garrett

How Digitizing and Decentralizing Creates Great Customer Experiences: Jonathan Shroyer

Keeping Up with Changing Customer Expectations in Hospitality // CX In Context

Lessons From Legendary Companies In The Hospitality Industry: Alec Dalton

Human Experience: Why Love Should be Part of Your Office Culture // CX In Context

Most popular podcast listening platforms

NEWSLETTER

Voices of CX Podcast

ABOUT VOICES OF CX

RECENT EPISODES

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What is Customer Experience?

Voices ofCustomer Experience

Latest Episodes

Most popular podcast listening platforms

NEWSLETTER

Voices of CX Podcast

ABOUT VOICES OF CX

RECENT EPISODES

Voices of
Customer Experience