Welcome to CX In Context!
Sometimes, we can’t get into as much detail as we’d like during the podcast. On CX In Context, our host Mary takes the timeliest and most thought-provoking concepts from each episode’s discussion and puts them into a practical business context; in other words, why they should matter to you.
This episode, we take some key points from Matt Fingerhut (Senior VP of GCO, Hootsuite) and break down how to use them to create the best possible structure for your company’s social media strategy.
Check out the full episode: How Hootsuite Teaches Brands to Serve Customers Better
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About Voices of CX Podcast
The Voices of CX Podcast is a podcast that covers all things business strategies, customer decision insight, empathetic leadership practices, and tips for sustainable profitability. With a little bit of geeking out on behavioral science, A.I. and other innovation sprinkled in here and there. The guests span multiple industries, but all of them have years of experience to bring to the table.
📩Got something to say about CX or want to be featured on the show? Let us know! Email the Producer ([email protected]).