3 Things to Keep in Mind When Starting Your Company’s Social Media // CX In Context

3 Things to Keep in Mind When Starting Your Company’s Social Media // CX In Context

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Welcome to CX In Context!

Sometimes, we can’t get into as much detail as we’d like during the podcast. On CX In Context, our host Mary takes the timeliest and most thought-provoking concepts from each episode’s discussion and puts them into a practical business context; in other words, why they should matter to you.

This episode, we take some key points from Matt Fingerhut (Senior VP of GCO, Hootsuite) and break down how to use them to create the best possible structure for your company’s social media strategy.

Check out the full episode: How Hootsuite Teaches Brands to Serve Customers Better

Connect with Matt Fingerhut

Follow Matt on LinkedIn

Visit Hootsuite.com

Connect with Mary Drumond

Follow Mary Drumond on LinkedIn
Follow Mary Drumond on Twitter: @drumondmary

Connect with the Voices of CX

Follow Worthix on LinkedIn
Follow Worthix on Twitter: @worthix

About Voices of CX Podcast

The Voices of CX Podcast is a podcast that covers all things business strategies, customer decision insight, empathetic leadership practices, and tips for sustainable profitability. With a little bit of geeking out on behavioral science, A.I. and other innovation sprinkled in here and there. The guests span multiple industries, but all of them have years of experience to bring to the table.

📩Got something to say about CX or want to be featured on the show? Let us know! Email the Producer ([email protected]).

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Mary Drumond

Mary Drumond

Mary Drumond is Chief Marketing Officer at Worthix, the world's first cognitive dialogue technology, and host of the Voices of Customer Experience Podcast. Originally a passion project, the podcast runs weekly and features some of the most influential CX thought-leaders, practitioners and academia on challenges, development and the evolution of CX.

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