CX In Context: Your Fun-Size Podcast Takeaways

CX In Context: Your Fun-Size Podcast Takeaways

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Welcome to CX In Context!

Sometimes, we just run short of time and can’t get into as much detail during an episode as we’d like. Thus, CX In Context was born, where our host Mary takes the timeliest and most thought-provoking concepts from each episode’s discussion and puts them into a practical business context; in other words, why they should matter to you.

Check out the full episode: All About Voices of CX with Mary Drumond – 100th Episode Special

About Mary Drumond

Mary Drumond is Chief Marketing Officer at Worthix and host of Voices of CX Podcast. She is also an entrepreneur who has been through the trenches, starting as an instructor and working her way up to Sales and Marketing Director before acquiring the Advance Languages EFL school. Mary is passionate about consumer behavior and has extensive experience in marketing research, focusing on customer experience (CX) and customer experience management (CEM). Mary currently serves as a board member for the University of Georgia Master’s in Market Research program, is the CX chair of Officium Labs, and co-chair of Latinas in Tech Atlanta. Outside of work, Mary takes strength to another level, and is an accomplished olympic weightlifter.

Connect with Mary Drumond

Follow Mary Drumond on LinkedIn
Follow Mary Drumond on Twitter: @drumondmary

Connect with the Voices of CX

Follow Worthix on LinkedIn
Follow Worthix on Twitter: @worthix

About Voices of CX Podcast

The Voices of CX Podcast is a podcast that covers all things business strategies, customer decision insight, empathetic leadership practices, and tips for sustainable profitability. With a little bit of geeking out on behavioral science, A.I. and other innovation sprinkled in here and there. The guests span multiple industries, but all of them have years of experience to bring to the table.

📩Got something to say about CX or want to be featured on the show? Let us know! Email the Producer ([email protected]).

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Mary Drumond

Mary Drumond

Mary Drumond is Chief Marketing Officer at Worthix, the world's first cognitive dialogue technology, and host of the Voices of Customer Experience Podcast. Originally a passion project, the podcast runs weekly and features some of the most influential CX thought-leaders, practitioners and academia on challenges, development and the evolution of CX.

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