About Mark Hamill
Mark is from Belfast, Northern Ireland and spent 10 years in the UAE before moving back to the UK in 2019. Recently he has moved to Hungary with his family. Mark started as a consultant for a Customer Experience Consultancy. He is the Co-Founder and Managing Director of ARCET Global. In 2013, Mark co-founded Awards International UAE which successfully ran 15 large-scale business Awards programmes, with the average audience being in excess of 250 business leaders.
Over the years, Mark successfully forged strong relationships with some of the leading business people across the world. Mark’s focus is now on building more engaging Awards concepts and Business Community events to fit with customer and market needs.
In particular, Mark has been heavily focused on creating content for companies as well as Customer Centricity Programs and Predictive Talent Management Solutions.
This episode was also recorded in video format. To watch the conversation, tune in below:
Mary Drumond is Chief Marketing Officer at survey tech startup Worthix, and host of the Voices of Customer Experience Podcast. Originally a passion project, the podcast runs weekly and features some of the most influential CX thought-leaders, practitioners and academia on challenges, development and the evolution of CX.
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Worthix was born in the Experience where customers are the backbone, and customer-centricity is the soul of every company. Innovation is at our core, and we believe in welding technology to bring companies and customers together. Our purpose is to use cutting edge mathematical models and Artificial Intelligence to extract actionable, relevant, and easy-to-understand insight straight from your customers’ minds.